We know you’re excited to experience WellHaus—and we’re just as excited to deliver it. Here’s everything you need to know about shipping, especially while we’re in our pre-sale phase.

Pre-Sale Orders

Everything is currently in pre-sale.
Orders placed before May 21 won’t ship until after that date. Once fulfillment begins, your package will ship according to the shipping speed you select at checkout. Trust us—it’s worth the wait.

Shipping Options & Costs

Shipping costs are automatically calculated at checkout and based on:

• Your location
• The total weight of your order
• Your chosen shipping method

We offer standard and expedited shipping options at checkout, so you can choose what works best for you.

Free Shipping Thresholds

• WellHaus Members (Annual):
• Non-Members:
• Free shipping on marketplace orders $150+ 
• Note: Free shipping thresholds apply to domestic U.S. orders (contiguous 48 states) only. Orders shipping to Alaska, Hawaii, or U.S. territories may incur additional charges based on carrier rates.

Marketplace Shipping Timelines

• Orders begin shipping after May 21 (once pre-sale ends)
• After fulfillment begins, please allow 2–5 business days for order processing
• Shipping times vary based on carrier and selected speed at checkout
• Peak seasons or delays beyond our control may impact delivery times—but we’ll keep you in the loop

WH Seasonal Shipping Timelines

• Orders placed in the month of May will ship out in early June. Order placed in the month of June will ship out early July. After fulfillment begins, please allow 2–5 business days for order processing
• Shipping times vary based on carrier and selected speed at checkout
• Peak seasons or delays beyond our control may impact delivery times—but we’ll keep you in the loop

Where We Ship

We currently ship throughout the United States.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your WellHaus delivery every step of the way.

Damaged or Lost Packages

• Reporting Issues: If a product arrives damaged or defective, customers should contact WellHaus customer service immediately with photos of the issue.
• Resolution: The company will assess the situation and, if appropriate, offer a replacement or refund.

Need Further Help?

You can always reach us at hello@joinwellhaus.com, or click the chat box in the bottom right corner—we’re real humans and here to help.